Returns - Exchanges
It’s very important for us to keep you satisfied with the quality of our products as well as with your purchases. Any comment you may have, it will make us better.
So in order to meet our customer’s expectations when they choose all-sports.gr products, we offer you the option to return any of our products if you are not satisfied.
You can return the product you have purchased within 10 days of the date you received it and we can send you a different size or even a different code if you wish.
The delivery cost cannot be returned, only the cost of the products.
Returns are acceptable only if the product is in its original package, in perfect condition, with the label on and with all the necessary documents (invoice and consignment note/delivery note)
In case of an exchange you should send us an email in email@example.com or call us on 2351046850 and inform us about the return-exchange you wish, and then follow the instructions which we’ll give you.
The minimum cost of this procedure is 7€ (within Greece).
If a product is faulty and you want a free replacement, you are obliged to contact with our telephone centre within 48 hours of the delivery day.
You returnable products are sent το this address : Ziogas all sports, Πλ.Ελευθερίας 1, Κατερίνη, Τ.Κ. 60100
ATTENTION: Returns which are sent without first informing the store will not be acceptable.
If you want a refund, you should first call us, send the package according to the above mentioned terms and conditions and include the following details: IBAN of your account, the name of the bank, the full name (first and last) and father’s name of the holder of the account. The cost of the returns is charged to the customer.
The refund will be completed within 1-2 days from the day we receive your return. Any other possible expenses such as delivery, COD (cash on delivery), or bank, are charged to the customer.
If your order was more than 50€ and you didn’t pay any delivery expenses /COD, 7€, which is the delivery and COD cost of the original shipping as well as the delivery cost of the return, will be subtracted from the amount of the deposit. This is valid for Greek cities.